Service Delivery
How access reaches you after payment, and what to do if it does not.
There is nothing to ship
Invovibe is software delivered over the internet. A subscription buys access to the application, not goods: there is no physical product, no shipment and no delivery address.
Access starts when the payment is confirmed
The plan is applied as soon as the payment gateway confirms it — on your return from checkout, and again from the gateway's own notification if you close the window first. No step in between waits for anyone at Invovibe.
It is delivered into the account that paid
The plan is applied to the organisation whose account was signed in at checkout. Sign in again and it is already there; there is nothing to download, unlock or activate.
Where to find the record
The payment appears as a notification in the app and in the organisation's subscription history, with the plan it bought and the date it runs to. Invovibe sends no confirmation email of its own; the payment receipt comes from the gateway.
Where it runs
In a current web browser, at this address, with nothing to install. The same account and the same data are behind it wherever you sign in.
If access does not arrive
Write to us with the organisation name and the payment id from the gateway's receipt. We answer Mon-Sat, 10:00-19:00 IST.
support@invovibe.onlineCancelling, and money back
Cancellation and refunds are the refund policy's subject, not this page's — it states when a refund applies and how it is paid.
Read the refund policy